Care / Support Responsibilities

• Always put the needs of children, young people, and other service users first, treating them with dignity and respect.
• Take responsibility for the basic care or support needs of children, young people and other service users – assisting and ensuring good personal care and health care and promoting education and recreational activities.
•  Proactively support children’s, young people, and other service users’ Care Plan / Pathway Plan / Shiloh Support Plans – taking active responsibility to promote their behavioural outcomes, health, education, independence, social, emotional, and personal wellbeing, through delivering focused and planned interventions.
• Be committed to Shiloh Healthcare Services Ltd work culture and actively promote the safety and wellbeing of children and young people by reporting any concerns that might compromise the child’s, young person’s or service user’s safety.
• Be mindful of and practice in a manner that reflects the intervention elements of the organisation’s model of care/ support – namely, influential parenting / support; therapeutic interventions; and strengths-focused approaches.
• Practice in a resilient and calm manner when facing challenging and complex behaviours presented by the children, young people, and other service users, implementing appropriate de-escalation and / or positive handling strategies.
•  Contribute to and create a warm, caring, or supportive, and nurturing environment.
• Promote or support children’s, young people’s and other services users’ diets ensuring good nutrition and balanced meals.
• Take responsibility for, or support children’s, young people’s or other service users’ health and wellbeing – ensuring regular GP and hospital visits, administering (service / provision dependent) and appropriate recording of medication, dental and optical checks and other medical needs relevant to individual plans and levels of need.
• Promote contact with the children’s, young people’s or other service users’ family and others through supervising support or transporting them to contact in conjunction with the child’s Care / Pathway Plan.
• Take an active part in promoting the children’s, young people’s and other service users’ involvement in youth, leisure, social and recreational activities within the local area.
• Ensure that any specific additional needs of the children, young people and other service users – physical, emotional and medical - are addressed and promoted through providing support in accordance with individual Care Plans / Pathway Plans / Shiloh Support Plans.
• Ensure that children’s, young people’s or other services users’ individual cultural and religious needs are promoted and respected.
• Actively encourage and promote responsibility and independence, ensuring that this takes place within a context of safety and wellbeing.
• Assist and support service users to develop age-appropriate independent living skills, e.g., budgeting, shopping, meal preparation, cleaning, washing, ironing, simple house maintenance, paying bills, preparing CVs for job applications and training.
• When young people are transitioning to adult services, actively work in partnership with relevant agencies, housing and social landlords and people to ensure high levels of participation for each young person / adult to achieve planned outcomes.
• Where appropriate, support / facilitate young people and other service users to secure or maintain their tenancy through paying bills, taking care of and securing their home, including cleaning tasks, learning how to become good neighbours, knowing their rights and signposting.

Recording

·        Ensure relevant information concerning each child, young person or other service user is accurately recorded, maintained, updated and communicated to the necessary professionals in accordance with organisational policy and aims.

·        Ensure a regular log and record of events is maintained including night observations and medication records where necessary.

Key Working / Independence Working

• Prepare, write and update reports, including, Essential Information, Support Plans and Behaviour Passports in accordance with the child’s, young person’s or other service user’s needs and organisational requirements.
•  Attend Looked After Children (LAC), Education and other meetings required concerning any child, young person or other service user who you have responsibility for as a key / independence worker.

Personal Requirements / Responsibilities Relevant to the Role

•   Always behave in a professional manner with sensitivity, dignity and respect towards children, young people, staff, other professionals and service users.
•   Ensure high standards of professional conduct at all times, adhering to and following relevant policies and procedures.
• Work at any Shiloh Healthcare Services Ltd establishment or designated workplace according to direction from senior staff.
• Utilise own vehicle (car driver) to transport / support children, young people or other service users to and from family contact, school, health appointments, diversionary activities, etc. where their individual Care / Support Plans determine this is required. 
• Prepare for and attend supervision sessions – both individual and group sessions. 
• Take a proactive part in self-development and learning. 
• Attend training and development sessions in accordance with Individual Development Plans (IDPs) and mandatory training requirements. 
•  Complete Level 3/4 Children & Young People qualification within 2 years of your employment, if you do not have the qualification prior to commencing your employment.
• Attend all team meetings, briefings and familiarise yourself with memorandums and all information related to your duties. 
•  Ensure professional standards in line with individual and team performance plans.
• Act as a role model, and mentor and support newer and less experienced staff as required.
•  Undertake such other tasks as may be deemed appropriate to the post and the remit of the service, in order to provide excellent standards of care / support.

Cleaning and Maintenance

• Ensure the home is always clean, hygienic and tidy, and that any tasks / routines around cleaning and sanitising are followed. This includes ensuring that children, young people or other service users are consistently and fully supported to complete any cleaning-based independence tasks outlined in their individual plans, and should they not be doing this, when necessary, undertake this cleaning on their behalf.
• Ensure or encourage and provide support (service dependant) such that children’s, young people’s or other service users’ bedding and clothing are always clean and prepared for use. 
• Take a proactive and solution-focused approach to maintaining the material appearance of the home / setting, addressing and resolving any issues that undermine the creation and maintenance of an environment that is clean, warm, homely and inviting. 

Health and Safety 

• Ensure the health and safety of children, young people and others through regular monitoring of potential hazards and risks, and report these to the senior / management team as necessary. This includes consistently completing any identified health and safety checks within the settings. 

Other Relevant Duties and information

• The work of Shiloh Healthcare Services Ltd is both varied and challenging, which results, at times, in some unpredictable circumstances. There is an integral need for all employees to be flexible in response to situations that arise outside of this job description.
• Additional duties may therefore, at times, be required to cover unforeseen circumstances or changes in work, to allow the organisation to maintain staff activity and quality of service provision.

Commitment to Equality and Diversity

Shiloh Healthcare Services Ltd requires a commitment from all staff to recognise, support and celebrate equality and diversity for all. We have an inclusive approach and holistic way of working, with service users, and colleagues alike, to encourage every individual to be their authentic self.

DBS checks and references

This post is subject to a satisfactory enhanced DBS check. Shiloh Healthcare Services Ltd has and operates a culture of awareness policy as such all staff are also subject to thorough reference checks.